Guest Services Manager
Core
Lead daily front office and guest services operations, resolving guest issues and managing lobby flow to ensure exceptional hospitality experiences.
Role type
Guest Services Manager (Hospitality Operations)
Builds
Guest service delivery and operational efficiency for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest services management, front desk operations, team leadership, conflict resolution, service standards monitoring, scheduling, training delivery, emergency response
Preferred skills
Hotel system familiarity, budget management, service recovery planning
Responsibilities
Lead and inspire the front office and guest services team, Resolve guest issues with empathy and professionalism, Maintain high visibility in public areas during peak times, Collaborate across departments to ensure seamless operations, Monitor service standards and coach team members, Respond to emergencies and follow safety protocols
Seniority
Mid-level, hands-on IC