Renewal Success Manager - Japan
Core
Manage the renewal process for critical and complex customer engagements, aligning customer health and usage with pricing models to secure long-term commercial commitment.
Role type
Senior IC Renewal Success Manager
Builds
Multi-year agreements and pricing models that reward adoption and enable future expansion
Domain
SaaS / AI / Language Technology
Deliverable
client delivery
Required skills
commercial mindset, negotiation with procurement/legal/finance, quota-to-cash execution, LAER framework knowledge, forecast accuracy, partnership with Customer Success/Account Executives
Preferred skills
experience in SaaS or AI organizations, ability to tell a compelling value narrative, structured operational approach for renewal lifecycle
Technologies
LAER framework, Deal Desk standards
Responsibilities
Strategically lead renewals for critical customer engagements; Design pricing models and multi-year agreements; Navigate procurement and legal negotiations; Partner with Customer Success and Account Executives; Maintain forecast accuracy; Work with Global Systems Integrators to align renewal strategy with digital transformation
Seniority
Senior, hands-on IC