Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company
Core
Central point of contact for clinics and hospitals during the rollout of Vetera, a next-generation Practice Information Management System (PIMS), managing support requests and ensuring issues are resolved.
Role type
Service desk / application support coordinator
Builds
Support processes and resolution for Vetera PIMS implementation
Domain
Veterinary healthcare / Practice Information Management Systems
Deliverable
client delivery
Required skills
ticket management, incident management, stakeholder engagement, problem-solving, investigative skills, written and verbal communication, service management platforms
Preferred skills
veterinary or healthcare industry experience, practice management or billing systems experience, experience with Vetera or RxWorks
Responsibilities
Managing Vetera incidents, enquiries and change requests; owning tickets from receipt to closure; investigating and resolving straightforward queries; escalating complex issues; coordinating support across technical, clinical, pricing, commercial and operational stakeholders; maintaining accurate support records and documentation; assisting clinics during rollout and go-live phases