Customer Banking Specialist - Moss Vale
Core
Deliver seamless banking experiences to personal and small business customers via face-to-face branch interactions and digital/telephone support, assisting with everyday banking needs, account maintenance, and credit product applications.
Role type
Customer Banking Specialist (Retail Banking)
Builds
Personal and small business banking services
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, financial product knowledge, communication, problem-solving, technology demonstration
Responsibilities
Conduct in-depth conversations about customer banking needs including home loans and financial advice; Support customers with enquiries and process applications for credit products; Provide options through education and demonstration of in-branch technology and digital banking options; Problem solve and provide effective solutions while championing risk-adverse processes.