Customer Service Consultant
Core
Handling inbound customer calls and emails to answer policy questions, assist with claims, and support customers through difficult conversations with empathy.
Role type
Customer Service Consultant (Life Insurance)
Builds
Customer support interactions for life insurance policyholders and claimants
Domain
Life Insurance / Financial Services
Deliverable
client delivery
Required skills
Clear English communication, emotional resilience, ability to handle sensitive conversations, adherence to scripts, record keeping
Preferred skills
Contact centre experience, life insurance experience
Technologies
None stated
Responsibilities
Handling inbound customer calls and emails, answering policy questions, supporting customers through difficult conversations, providing accurate information per scripts, keeping detailed records of interactions, meeting team KPIs, participating in ongoing training
Seniority
Individual Contributor