Field Support Engineer (Hybrid) – Wagga NSW
Core
Provide expert technical support and on-site maintenance for clients in the Wagga Wagga and Riverina region.
Role type
Field Support Engineer (Hybrid)
Builds
IT infrastructure stability and client satisfaction for MSP clients
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
IT support, troubleshooting, time management, communication, documentation
Preferred skills
Microsoft/CompTIA certifications, ConnectWise/IT Glue experience
Technologies
Dell, Microsoft 365, Windows Server, Copilot, Entra, Azure, SonicWall, Ubiquiti, VMware
Responsibilities
Provide expert technical support to a growing client base across Wagga Wagga and the wider Riverina region; Manage on-site visits for escalations, preventative maintenance, and small project work; Working with technologies including Dell, Microsoft 365, Windows Server, Copilot, Entra, Azure, SonicWall, Ubiquiti, and VMware; Managing ticketing, documentation, and time entries professionally; Contributing to process improvements and mentoring junior engineers