Duty Manager
Core
Oversee daily hotel operations including front office, bars, dining, and function facilities to ensure flawless guest service and meet financial targets.
Role type
Hotel Duty Manager
Builds
Guest service experience and hotel revenue
Domain
Hospitality
Deliverable
product features
Required skills
Team leadership, operational oversight, cash handling, PMS management, guest relations, training and development, shift management, revenue management
Preferred skills
Hands-on leadership, ability to work under pressure, collaborative approach
Technologies
PMS reservation system
Responsibilities
Lead and support a service-focused team, oversee all aspects of day-to-day operation, implement training and feedback programs, manage guest feedback and complaints, manage 7-day 24-hour operations with varied rosters, monitor systems and procedures including cash handling and payments.
Seniority
Mid-level, hands-on IC