Customer Accounts Consultant
Core
Manage high-volume customer accounts for outstanding co-contribution balances, establish payment solutions, and process refunds for home care recipients and their families.
Role type
Customer Accounts Consultant (Collections)
Builds
Payment plans and direct debit authorities for care recipients
Domain
Healthcare / Home Care / Debt Collection
Deliverable
client delivery
Required skills
Debt collection, payment plan negotiation, direct debit setup, CRM management, compliance with debt collection legislation, high-volume outbound calling, empathy, problem-solving
Preferred skills
Experience with older clients, Microsoft Excel proficiency
Responsibilities
Manage inbound and outbound calls regarding outstanding balances, establish payment solutions, process Income Tested Fee refunds, maintain accurate CRM records, prepare regular reporting on account resolution, escalate complex accounts
Seniority
Mid-level, hands-on IC