Graveyard Gaming Supervisor
Core
Lead and supervise team members across gaming, TAB, sports bar, and lounge areas during overnight shifts to ensure seamless service and compliance.
Role type
Shift supervisor (hospitality/gaming)
Builds
Front-of-house service experiences in a dining complex with gaming and bar facilities
Domain
Hospitality / Gaming / Retail
Deliverable
product features
Required skills
Team leadership, shift management, customer service, compliance adherence, conflict resolution, staff coordination, on-shift coaching
Preferred skills
Gaming operations knowledge, hospitality experience
Technologies
None
Responsibilities
Lead and supervise team members across gaming, TAB, sports bar and lounge areas; Deliver exceptional customer service across all front-of-house areas; Oversee daily venue operations including opening and closing procedures; Ensure gaming, wagering, cash handling and venue compliance requirements are met; Manage and resolve customer complaints; Coordinate staff allocation, breaks and shift tasking; Provide on-shift coaching, training and support to team members
Seniority
Individual Contributor, supervisory level