Call Centre Officer - Orange | NSW Government
On-site
Core
Respond to community enquiries regarding agricultural sector issues and provide public information.
Role type
Call Centre Officer
Builds
Public information and response management for the agricultural sector
Domain
Agriculture / Government Services
Deliverable
client delivery
Required skills
Customer service, contact centre operations, conflict resolution, data entry, public communication
Responsibilities
Respond to community enquiries, maintain hotline scripts, record conversations and actions, enter data into response systems, complete case notes, report issues and outcomes, collaborate with the team
Seniority
Entry-level to Mid-level, temporary contract