Operations Manager - VoIP
Core
Lead the corporate VoIP provisioning and support teams to ensure reliable, secure, and customer-focused outcomes for Superloop's voice infrastructure.
Role type
Senior IC Operations Manager (VoIP Services)
Builds
VoIP services, emergency call compliance, and operational governance for consumer, business, and wholesale connectivity.
Domain
Telecommunications / VoIP Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
VoIP platform leadership, Emergency Call Service (000) compliance, vendor governance, ITSM frameworks (Incident/Change/Problem Management), operational KPIs and reporting, stakeholder escalation management, technical knowledge of SIP/SBCs/FreePBX/Teams Voice/Asterisk/3CX.
Preferred skills
Experience with regulated services and third-party supply chain assurance, project management methodologies.
Technologies
FreePBX, Microsoft Teams Voice, 3CX, Asterisk, SBCs, SIP
Responsibilities
Lead and manage the VoIP Services team for provisioning, support, and delivery; Own Emergency Call Service (000) operational compliance and audit readiness; Act as primary escalation point for complex VoIP incidents; Establish operational performance cadence with KPIs and trend analysis; Lead vendor performance management for VoIP platforms and interconnects; Ensure operational readiness for VoIP changes and product releases.
Seniority
Senior, hands-on IC