Customer Service Consultant | Battery Point
Core
First point of contact for gym members and internal stakeholders, resolving issues, recovering overdue payments, and delivering exceptional customer service.
Role type
Customer Service Consultant (Debt Recovery & Member Support)
Builds
Member satisfaction and payment recovery for Zap Fitness 24/7 gyms
Domain
Fitness & Wellness
Deliverable
client delivery
Required skills
Customer service, debt recovery, conflict resolution, negotiation, problem-solving, communication, record keeping, KPI achievement
Responsibilities
Handle member enquiries and complaints, facilitate payment recovery, manage multiple priorities, maintain accurate records, achieve set KPIs
Seniority
Individual Contributor
