MSP Technical Support Specialist
Core
Entry-level IT Support Specialist serving as the first point of contact for inbound technical support requests in a Managed Services Provider (MSP) environment.
Role type
Entry-Level IT Support Specialist (MSP)
Builds
Timely, accurate resolutions for end-user hardware, software, and networking issues
Domain
IT Support / Managed Services Provider
Deliverable
client delivery
Required skills
MSP environment experience, Windows 10/11, Microsoft 365, networking concepts (TCP/IP, DNS, DHCP, VPN), PSA tools, Active Directory / Azure AD, remote desktop support
Preferred skills
CompTIA A+ certification, RMM platforms, Microsoft Intune, helpdesk or lab experience
Technologies
ConnectWise, Autotask, HaloPSA, Azure AD, Microsoft Intune, Windows 10/11, Microsoft 365
Responsibilities
Receive and triage inbound support tickets via phone, email, and ticketing platform; diagnose and troubleshoot basic hardware, software, and networking issues; support remote desktop sessions and basic account management; document interactions and resolutions in the PSA system; escalate complex issues to senior engineers; assist with user onboarding and offboarding tasks
Seniority
Entry-Level, hands-on IC