Production Support Principal
Core
End-to-end accountability for the stability, resilience, availability, and operational performance of AMP's North platform and supporting technology services.
Role type
Senior leadership Production Support Principal
Builds
Critical wealth platform services for banking, super, retirement, and finances
Domain
Financial services / Wealth management
Required skills
Major incident leadership, Incident and Problem Management, Change and Release Management, operational resilience, disaster recovery, service governance, stakeholder influence, people leadership, root-cause analysis, technical depth across applications/infrastructure/databases/cloud
Preferred skills
Experience in financial services or highly regulated environments, experience managing managed service providers and technology partners
Technologies
Applications, infrastructure, databases, integrations, cloud, hybrid environments
Responsibilities
Provide calm, decisive leadership during major incidents; address root causes and technical debt; set standards for operational excellence with partners; balance technology change with platform stability; influence improvements in monitoring, observability, resilience, recovery, and automation
Seniority
Senior, hands-on IC with leadership responsibilities
