AI Support Engineer Lead (US)
Core
Lead the AI Support function by building automation systems to reduce manual ticket load while running complex escalations.
Role type
Senior IC AI Support Engineer Lead
Builds
AI agents, automation workflows, classification systems, and internal tooling for support operations
Domain
SaaS / AI Infrastructure / Customer Support
Deliverable
production ML models | product features
Required skills
Support engineering function design, distributed systems troubleshooting, AI agent/workflow development, technical leadership, stakeholder communication, backlog management
Preferred skills
Experience with MCP integrations, prompt engineering, building from scratch in ambiguous environments
Technologies
Dust, Cursor, Claude Code, n8n
Responsibilities
Define technical direction for the support stack, design and maintain AI agents and automation workflows, hire and develop support engineers, handle escalated complex issues, synthesize support signals for product improvements
Seniority
Senior, hands-on IC with leadership responsibilities
