Run Engineer - Support Analyst
Core
Provide operational support, maintenance, monitoring, and continuous improvement for Testing Tools, Quality Engineering Platforms (QEP), and automation services.
Role type
Run Engineer – Support Analyst
Builds
Service stability and operational outcomes for critical testing and quality engineering platforms
Domain
Technology Operations / Quality Engineering / DevOps
Deliverable
dashboards & analysis
Required skills
Incident management, root cause analysis, Jira/ITSM platforms, CI/CD tools, cloud technologies, monitoring and observability, automation concepts, stakeholder communication
Preferred skills
Testing Tools, Quality Engineering platforms, automation frameworks
Responsibilities
Monitor platform health and performance, investigate and resolve incidents within SLAs, conduct root cause analysis, manage incidents and service requests, support platform upgrades and deployments, maintain operational documentation, collaborate with engineering and vendor teams, provide regular reporting on service performance
Seniority
Mid-level, hands-on IC
