Consumer Communications Representative
Core
Provide first-class communication to West Coast Eagles members and fans, manage database support, and drive engagement through various channels.
Role type
Consumer Communications Representative
Builds
eDMs, SMS campaigns, membership website content, and outbound communications for member acquisition and match attendance.
Domain
Sports / Member Engagement
Deliverable
product features
Required skills
database management, CRM systems, Adobe Photoshop, Microsoft Office, visual design awareness, customer service, written and verbal communication, problem-solving, conflict resolution
Preferred skills
experience with customer engagement platforms, retail experience
Responsibilities
Prepare and analyze data for outbound communications, create eDMs and SMS campaigns, maintain the membership website, support member acquisition and sales initiatives, clean and prepare membership database data, provide backup frontline support via telephone and email
Seniority
Individual Contributor