Senior Client Delivery Executive
Core
Manage day-to-day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations.
Role type
Senior Client Delivery Executive (Government)
Builds
Managed services for government clients, specifically Service Desk operations
Domain
Government sector, IT Service Management (ITSM)
Deliverable
client delivery
Required skills
Service Desk operations management, ITSM processes, account governance, P&L and cost control, risk management, operational performance monitoring, continuous improvement
Preferred skills
Experience in managed services or government environment, matrix environment collaboration
Technologies
ITSM tools, service performance reporting platforms
Responsibilities
Manage day-to-day service delivery across the account, provide direct oversight of Service Desk performance, support account-level governance forums, coordinate with delivery managers and service line leads, support management of account financial performance including cost control and margin protection, monitor service metrics and risks, identify and deliver service improvement initiatives, provide clear operational updates to the client, manage intake and prioritization of ad hoc requests and changes
Seniority
Senior, hands-on IC