Worker's Compensation Team Leader - 12 month FTC
Core
Lead a dedicated claims team for self-insured workers' compensation schemes, overseeing case management, compliance, and coaching to ensure high-quality outcomes for injured workers and employers.
Role type
Senior IC Team Leader (Workers' Compensation Claims)
Builds
End-to-end processing of workers' compensation claims under self-insurance frameworks
Domain
Insurance / Workers' Compensation / Self-Insurance
Deliverable
client delivery
Required skills
Team leadership and coaching, Claims management oversight, Regulatory compliance knowledge, Case management, Conflict resolution, Medical and paramedical terminology knowledge, IT systems proficiency
Preferred skills
Territory or relevant qualification in health or related field, Experience with Woolworths account or similar large self-insured schemes
Technologies
Claims management IT systems
Responsibilities
Lead and manage a claims team to ensure high performance and continuous development; Oversee end-to-end processing of workers' compensation claims ensuring regulatory compliance; Provide expert technical support and accurate claim decisions; Coach and mentor team members to improve skills and claim outcomes; Respond to stakeholder queries and foster a customer-focused culture; Proactively identify and manage risks related to claims.
