Incident Response Manager
Core
Oversees response to critical communications incidents, ensuring efficient resolution and preventing future recurrence.
Role type
Senior IC incident response manager (critical communications)
Builds
Incident response plans and management frameworks for critical communications services
Domain
Critical communications / Satellite communications
Deliverable
client delivery
Required skills
incident management, root cause analysis, stakeholder communication, problem solving, project management, analytical skills, ITIL methodologies
Preferred skills
ServiceNow, Microsoft Office, military experience
Technologies
ServiceNow, IOT Tracking portal, Iridium Certus
Responsibilities
Coordinate all efforts to contain and resolve critical incidents; Assess incident nature and required resources; Provide IOT Tracking portal updates and Iridium Certus management; Develop and maintain incident response plans; Facilitate incident debriefs and root cause analysis; Ensure timely communication of incidents to stakeholders; Maintain awareness of current threats and vulnerabilities.
Seniority
Senior, hands-on IC
