Client Support Associate, Voter Voice
Core
First-line support advocate for FiscalNote's platform, handling client feedback, troubleshooting, and ensuring client retention through white-glove service.
Role type
Client Support Associate
Builds
FiscalNote's platform
Domain
SaaS / Civic Tech / Government
Deliverable
client delivery
Required skills
troubleshooting, communication, empathy, Zendesk proficiency, data analysis, content management
Preferred skills
government processes knowledge, data analytics, CMS experience
Responsibilities
Manage support requests via email, phone, and chat; conduct troubleshooting calls, chats, and emails; interface with Product/Engineering; maintain Knowledge Base; report on user interaction data; recommend software and process improvements; track client issues and resolutions; ensure high customer satisfaction.
Seniority
Junior, hands-on IC
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