Customer Service Representative
Core
Primary contact for customer enquiries, managing quotations, orders, and deliveries while coordinating with internal teams to ensure on-time delivery.
Role type
Customer Service Representative (Order Management)
Builds
Customer relationships and accurate order fulfillment
Domain
Manufacturing, packaging, printing, or industrial environments
Deliverable
product features
Required skills
ERP systems, Microsoft Office, order processing, customer relationship management, data administration, problem-solving, organizational skills
Responsibilities
Serve as primary contact for customer enquiries, process quotations and sales orders, coordinate with Production and Logistics teams, manage customer feedback and complaints, maintain accurate customer and stock information in company systems