Senior Operations Analyst
Core
Lead end-to-end product and strategy optimization for driver acquisition, re-engagement, and retention in Australia and New Zealand to build a sustainable vehicle supply ecosystem.
Role type
Senior Operations Analyst (Supply Growth)
Builds
Driver supply ecosystem and operational strategies for ride-hailing services
Domain
Mobility technology / Ride-hailing / Australia & New Zealand
Deliverable
product features
Required skills
Strategic planning, Data analysis, Channel management, Community management, Cross-functional collaboration, Cost optimization
Preferred skills
Experience in supply-side growth, Community management, Ride-hailing driver operations in ANZ
Technologies
Excel, SQL
Responsibilities
Lead end-to-end product and strategy optimization for driver acquisition across Australia and New Zealand; Establish and manage driver community operations including mentor training and retention activities; Formulate strategies for driver acquisition and re-engagement and evaluate campaign performance; Partner with local marketing, safety, customer service, product and R&D teams to ensure efficient delivery of cross-functional projects.
Seniority
Mid-level, hands-on IC
