Deliverability & Compliance Manager (Cross-channel with SMS focus)
Core
Manage SMS deliverability, compliance, and sender reputation across email and SMS channels for ecommerce brands.
Role type
Senior individual-contributor Deliverability & Compliance Manager
Builds
Reliable messaging operations and compliance frameworks for Omnisend's cross-channel platform
Domain
SaaS / Ecommerce / Messaging Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SMS operations (10DLC, toll-free, Sender ID), email authentication (SPF, DKIM, DMARC), root-cause analysis, incident investigation, carrier policy application, documentation creation, stakeholder coordination
Preferred skills
Telecommunications background, trust and safety experience, operational automation
Technologies
10DLC, SPF, DKIM, DMARC, delivery receipts, carrier APIs
Responsibilities
Investigate rejected or failed SMS messages and analyze delivery receipts; Manage toll-free number and 10DLC registration workflows; Apply carrier policies and opt-in/opt-out rules; Coordinate with SMS providers on verification and delivery issues; Create playbooks and SOPs for deliverability and compliance; Escalate complex incidents to Engineering, Billing, or Legal.
Seniority
Senior, hands-on IC
