Training Specialist - Hospitality Renewals
Core
Execute renewals training needs and deliver strategic guest experience initiatives to ensure venues are prepared for launch and relaunch.
Role type
Senior Training Specialist (Hospitality Operations)
Builds
Frontline service training programs, guest experience modules, and 'Train-the-Trainer' capabilities for venue teams.
Domain
Hospitality (Hotels, F&B, Gaming)
Required skills
Facilitation, public speaking, instructional design, adult learning principles, training program development, data analysis, stakeholder reporting, travel management
Preferred skills
Certificate IV in TAE, RSA/RSG certifications, WSET, Bachelor's in Hospitality Management or HR
Technologies
E-learning platforms, digital learning modules, training video tools
Responsibilities
Deliver dynamic training sessions to front-line teams and management; coordinate logistics for renewal launches; implement Train-the-Trainer programs; design guest experience training modules and digital resources; measure training effectiveness via mystery shop scores and GSS.
Seniority
Mid-Senior, hands-on IC