Product Engagement Manager, User Operations
Core
Lead a team of Product Engagement Specialists to ensure smooth product launches, build scalable feedback loops between support and product teams, and advocate for users to inform product strategy.
Role type
Senior IC Product Engagement Manager (Team Lead)
Builds
Scalable feedback loops, launch coordination systems, and standardized procedures for product rollouts.
Domain
AI products / Customer Support Operations
Deliverable
product features
Required skills
Team leadership and coaching, product launch management, cross-functional partnership, feedback loop design, customer advocacy, process standardization, risk management, data reporting, automation/tooling development.
Preferred skills
Experience in product enablement at scale, shipping tooling or automations, product management with metrics-driven decision making.
Technologies
workflows, dashboards, scripted automation, lightweight pipelines
Responsibilities
Lead team coordinating product launches across internal and external teams; Set team strategy, priorities, and quality standards; Build high-performing team through coaching and performance management; Build scalable feedback loops between support, Product, and Engineering; Advocate for users in product and engineering discussions; Partner with cross-functional teams on launch goals; Monitor post-launch performance and gather support data; Document and standardize launch procedures; Identify launch risks and propose solutions; Report on feedback-loop performance and insights.
Seniority
Senior, hands-on IC with team leadership