Customer Success Manager, Sydney
Core
Drive growth, adoption, retention, and expansion for a collaborative AI workspace used by teams and companies to manage knowledge, projects, and workflows.
Role type
Senior Customer Success Manager (AI-focused)
Builds
AI-powered workflows and customer success programs for Fortune 500 companies and small teams
Domain
SaaS / Productivity Software / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
end-to-end customer journey management, discovery skills, AI workflow implementation, value articulation, playbook creation, cross-functional collaboration, navigating ambiguity
Preferred skills
experience with Notion, technical product experience, multiple commercial models, early-stage startup experience
Technologies
Notion, AI tools
Responsibilities
Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal; Develop success plans to help every customer achieve desired objectives; Lead AI workshops to build and deploy workflows that solve specific business problems; Conduct business reviews with senior stakeholders to communicate value received; Partner with AEs on growth strategy within existing accounts; Innovate on Customer Success programs to retain and grow customers
Seniority
Senior, hands-on IC