Scaled Customer Success Manager, Japan
Core
Drive growth, adoption, retention, and expansion for Notion's AI-powered collaborative workspace by partnering with customers to build AI workflows and lead renewals based on demonstrated value.
Role type
Scaled Customer Success Manager (Large Book of Accounts)
Builds
AI-powered workflows and collaborative workspaces for teams and enterprises
Domain
SaaS / AI / Productivity
Deliverable
client delivery
Required skills
End-to-end customer journey management, managing large volume of accounts, articulating value to senior audiences, building and implementing AI workflows, creating Customer Success playbooks, cross-functional collaboration, navigating ambiguity
Preferred skills
Power user of Notion, experience with technical products and multiple commercial models, early hire experience at fast-growing startups
Technologies
Notion
Responsibilities
Drive Notion adoption, value delivery, and renewals for a large book of accounts; Shape customer outcomes and contribute to predictable revenue; Lead AI workshops to build and deploy workflows; Partner with AEs on account strategy while owning customer activation and renewal readiness; Innovate on Customer Success programs to retain and grow customers; Proactively identify under-utilizing customers and create action plans; Document and share key findings with the organization
Seniority
Mid-level, hands-on IC