Scaled Customer Success Manager, DACH
Core
Drive AI adoption, value delivery, and renewals at scale for a collaborative AI workspace used by Fortune 500 companies and individuals.
Role type
Scaled Customer Success Manager
Builds
Scalable training programs, digital outreach campaigns, and customer success plans for high-volume portfolios.
Domain
SaaS / AI-powered productivity tools
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end customer journey management, large portfolio account management, commercial renewal execution, expansion opportunity identification, programmatic engagement design, AI workflow implementation, technical concept articulation, scalable solution discovery
Preferred skills
Customer Success playbook creation, scaled programme management, usage-based pricing experience, Salesforce/Gainsight proficiency, startup early-hire experience
Technologies
Notion, Outreach, Salesforce, Gainsight
Responsibilities
Manage large commercial accounts driving adoption and retention; Drive AI adoption through scalable workshops and digital campaigns; Own renewal execution and risk identification; Identify and qualify expansion opportunities; Design and run at-scale outreach campaigns; Co-build customer success plans focused on measurable outcomes
Seniority
Mid-level, hands-on IC