Customer Success Manager, Singapore
Core
Drive growth, adoption, retention, and expansion for Notion's AI-powered collaborative workspace by partnering with customers to build custom AI workflows and deliver value.
Role type
Senior Customer Success Manager (AI-focused)
Builds
AI-powered workflows and collaborative workspaces for teams and enterprises
Domain
SaaS / AI / Productivity
Deliverable
production ML models | product features | client delivery
Required skills
Customer lifecycle management, AI workflow implementation, stakeholder presentation, playbook creation, cross-functional collaboration, business review facilitation, expansion opportunity identification
Preferred skills
Notion product expertise, multi-commercial model experience, early-stage startup tenure
Technologies
Notion, AI tools
Responsibilities
Own post-sale customer lifecycle including onboarding, AI adoption, value delivery, and renewal; Develop success plans to help customers achieve objectives; Lead AI workshops to build and deploy workflows; Conduct business reviews with senior stakeholders; Partner with AEs on growth strategy; Innovate on Customer Success programs
Seniority
Senior, hands-on IC