Technical Support Engineer
Core
Providing technical support services, troubleshooting hardware/software issues, and managing user access for an electricity generation and supply company.
Role type
Technical Support Engineer
Builds
Internal IT infrastructure and user support services
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Windows OS, Linux, hardware troubleshooting, software troubleshooting, remote desktop tools, help desk software, account management, server management, network support, database support, user training
Preferred skills
Cisco technologies, Microsoft certifications
Technologies
Windows, Linux, remote desktop applications, help desk software
Responsibilities
Troubleshooting management of computer systems, software, and hardware issues; Diagnosing and solving technical problems; Account creation and access management; Supporting users and providing assistance with application usage; Detecting and resolving technical issues related to applications; Training users on applications' new versions and features; Recording user-reported errors and managing support requests; Collaborating with other departments, such as software development and systems management, for effective problem resolution; Managing the storage space required for the operation of applications; Installation, diagnosis, repair, maintenance, and upgrading of all organizational hardware and equipment; Identifying, analysing, and resolving company infrastructure issues remotely or on-site; Providing technical support related to the company's infrastructure, specifically servers, hardware, network, cloud, or databases.
Seniority
Mid-level, hands-on IC