VP Customer Experience
Core
Define and lead the next generation of customer experience across all touchpoints for practitioners and patients, blending human expertise with intelligent automation.
Role type
VP Customer Experience (Strategic Leadership)
Builds
AI-first customer support systems, end-to-end customer journey, and scalable service models.
Domain
Health technology / SaaS
Deliverable
production ML models
Required skills
End-to-end CX strategy, AI-driven support model design, Voice of Customer (VoC) systems, Organizational design & leadership, Cross-functional influence, Metrics & performance management
Preferred skills
Health tech, SaaS, marketplace, or multi-sided platforms background
Technologies
AI, analytics
Responsibilities
Define holistic customer experience vision, lead AI + human support model design, own NPS/CSAT/CES measurement systems, build and lead CX teams, partner with Product/Engineering to eliminate pain points, establish data-driven operating cadence.
Seniority
VP, strategic leadership
