Director, Client Onboarding & Implementation
Core
Lead the team responsible for onboarding and launching Included Health clients, managing implementation consultants and project managers to bring client contracts to life.
Role type
Director, Client Onboarding & Implementation
Builds
Client implementations and operational readiness for healthcare technology clients
Domain
Health technology / Employee benefits
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS implementation leadership, program/project management, cross-functional stakeholder management, risk management, executive presence, scalable methodology design, healthcare ecosystem knowledge
Preferred skills
Healthcare benefits administration, claims operations, carrier ecosystems, healthcare data integration
Technologies
None explicitly listed
Responsibilities
Lead and develop a high-performing organization of implementation leaders and project managers; oversee end-to-end delivery of complex client launches; establish governance models and escalation paths for client issues; drive continuous improvement of implementation processes; align cross-functional partners on implementation priorities; ensure product and operational readiness for client launches; manage portfolio health and intervene on critical risks.
Seniority
Director, hands-on leadership with strategic oversight
