Senior Manager, Customer Success
Core
Overseeing and mentoring a team of Enterprise Customer Success Managers to drive retention, adoption, and key metrics like customer health and NPS for Restaurant365's SaaS platform.
Role type
Senior Manager, Customer Success (Enterprise)
Builds
Enterprise customer success outcomes (retention, adoption, health, NPS)
Domain
SaaS / Restaurant Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, performance management, stakeholder management, customer relationship management, strategic planning, cross-functional collaboration
Responsibilities
Lead, mentor, and develop a team of customer success managers; Set team goals, track performance, and provide regular feedback; Conduct performance reviews and career development planning; Build and maintain strong relationships with key customer stakeholders; Proactively identify and address customer needs and concerns; Ensure customer satisfaction and drive customer loyalty
