Customer Performance Lead
Core
Manage and nurture strategic relationships with external lending operations delivery partners, ensuring operational health, compliance, and seamless customer outcomes.
Role type
Senior operational leader (vendor management & service delivery)
Builds
Outsourced lending operations delivery
Domain
Banking / Financial Services / Lending Operations
Required skills
Vendor & Outsourcing Management, Lending Operations Knowledge, Governance & Performance Reporting, Stakeholder & Influencing Capabilities, Continuous Uplift & Problem Solving, Risk & Regulatory Acumen
Preferred skills
Experience managing offshore operations, Australian banking landscape knowledge
Technologies
N/A
Responsibilities
Build transparent relationships with external delivery partners, monitor SLAs and quality metrics, lead operational review rhythms, manage escalations and incident remediation, champion change readiness, embed risk and compliance controls
Seniority
Senior, hands-on IC
