Contact Centre Representative
Core
First point of contact for customers and prospective customers, providing professional support for maintenance enquiries, general questions, and complaints.
Role type
Contact Centre Representative
Builds
Customer service interactions and maintenance request workflows
Domain
Community housing / Social services
Deliverable
client delivery
Required skills
Inbound call handling, customer triaging, data entry, internal system research, report preparation, multi-tasking under pressure
Preferred skills
Experience in inbound contact centre or customer service, ability to handle challenging conversations, willingness to work after-hours
Responsibilities
Answer incoming customer calls, listen to and analyse customer concerns, provide accurate product and service information, research required information using internal systems, organise maintenance requests and issue work orders, liaise with internal teams and external stakeholders, complete administration including data entry and call logs
Seniority
Entry-level to Individual Contributor