Licensee Supervisor
Core
Oversee operations of licensed travel agents to ensure compliance with industry regulations and enhance customer satisfaction.
Role type
Travel operations supervisor
Builds
Travel agency operations
Domain
Travel and tourism
Required skills
Travel industry experience, regulatory compliance knowledge, travel management software proficiency, performance monitoring, audit execution, report preparation
Preferred skills
Supervisory experience, customer complaint resolution, policy development
Responsibilities
Supervise daily operations of licensed travel agents, provide training and support to staff, monitor performance metrics, assist in resolving customer complaints, conduct regular audits of travel agent activities, prepare reports on operational performance and compliance