Director, Product Strategy & Operations (Product Adoption)
Core
Drive product adoption strategy, analytics, and roadmap influence to improve customer activation, engagement, and retention for HighLevel's AI-powered business operating system.
Role type
Director, Product Strategy & Operations (Product Adoption)
Builds
Adoption frameworks, analytics dashboards, and strategic product recommendations
Domain
SaaS / AI-powered business operating system
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product strategy, adoption analytics, customer journey mapping, roadmap influence, cross-functional leadership, data-driven decision making, stakeholder management, metric definition, business case development
Preferred skills
Experience with SaaS platforms, deep understanding of customer workflows, ability to translate insights into product changes
Technologies
HighLevel platform, data analytics tools, product management frameworks
Responsibilities
Define and drive product adoption strategy across key products and segments; Identify barriers preventing customer discovery and activation; Develop frameworks to measure adoption across the customer lifecycle; Partner with Product leaders to influence roadmaps based on adoption gaps; Analyze customer journeys and behavioral patterns to identify friction points; Create clear ownership and operating rhythms for adoption initiatives
Seniority
Director, strategic leadership & execution