Intake Officer
Core
Answer initial telephony enquiries about Rental Dispute Resolution Victoria (RDRV) and guide parties through processes to resolve rental disputes.
Role type
Intake Officer (Customer Service)
Builds
RDRV service for renters and rental providers
Domain
Legal / Justice / Housing
Deliverable
client delivery
Required skills
Telephony communication, Call management, Customer service, Legislative procedure knowledge, Critical thinking, Record keeping, Referral facilitation
Responsibilities
Answering telephony enquiries, Guiding users through RDRV processes, Providing expert advice on procedures and external options, Facilitating referrals to support services, Maintaining accurate interaction records