APS 3 Customer Service Officer
Core
First point of contact for customers providing face-to-face and telephone support for passport and travel document applications and processing.
Role type
APS3 Customer Service Officer
Builds
Passport and travel document services for Australians
Domain
Federal Government / Public Sector
Deliverable
client delivery
Required skills
customer service, administrative support, data entry, document preparation, cashiering, mail and inbox management, quality assurance checks, conducting interviews, managing enquiries, handling sensitive information
Preferred skills
experience with multiple systems, managing competing priorities, attention to detail
Responsibilities
Conducting passport interviews, performing quality assurance checks, managing enquiries, data entry, document preparation, cashiering, mail and inbox management
Seniority
APS3 (Entry to Mid-level)