Guest Service Agent
Core
Front desk agent responsible for guest check-in/check-out, handling reservations, managing guest accounts, and promoting hotel amenities.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality
Deliverable
product features
Required skills
Reservation management, Guest account management, Hotel amenities knowledge, Local area knowledge, Multi-tasking, Time management, Written communication, Verbal communication
Responsibilities
Handle guest check-ins and check-outs, Manage reservations and guest accounts, Promote hotel services and local attractions, Collaborate with colleagues
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