Student Advisor
Core
Connect prospective students with education opportunities via phone, email, and chat to guide them through decision-making and enrollment.
Role type
Student Advisor (Sales/Contact Centre)
Builds
Student enrollments for higher education programs
Domain
Education / Higher Education
Deliverable
client delivery
Required skills
outbound calling, consultative selling, goal orientation, empathy, active listening, decision guidance, cross-channel communication, adaptability, resilience
Preferred skills
prior sales or contact centre experience, retail/hospitality background, personal study experience
Technologies
CRM systems, communication platforms
Responsibilities
Make outbound calls to prospective students, understand student goals and motivations, recommend suitable study options, guide students through enrollment, support students across phone/email/chat, work towards sales targets, collaborate with team
Seniority
Individual Contributor, entry to mid-level