VIC Field Engineers Team Leader
Core
Leading a local team of field engineers to deliver high-quality on-site and remote technical support for end-user devices, printers, mobile devices, telephony, and network infrastructure across St Vincent's clinical facilities.
Role type
Senior IC Field Engineering Team Leader
Builds
Reliable field services and emergency technology support for a healthcare organization
Domain
Healthcare IT / Field Infrastructure Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and rostering, second-level technical troubleshooting, incident management and escalation, contingent workforce management, on-call coordination, stakeholder communication, performance management, asset and configuration data management
Preferred skills
Microsoft certifications, ITIL v4 Foundation, experience with ITSM platforms, healthcare industry experience, familiarity with AV and nurse call systems
Technologies
Windows devices, mobile platforms, network hardware, printers, telephony, A/V peripherals, UPS, cabling, rack equipment
Responsibilities
Coordinate daily activities and priorities of the State Field Engineering team; Actively provide second-level technical support (onsite and remote); Lead team rostering, timecards, out-of-hours/on-call scheduling and coverage; Escalate and own major incidents after-hours until resolution or handover; Mentor, coach, and train junior engineers across clinical and corporate site support; Serve as Incident Management Lead (IML) during rostered periods
Seniority
Senior, hands-on IC with leadership responsibilities
