Senior IT Support
Core
Senior IT Support specialist responsible for end-user support, device lifecycle management, and establishing IT governance standards for a rapidly scaling company.
Role type
Senior IT Support / Service Desk Lead
Builds
Reliable end-user experience and standardized IT support processes
Domain
Corporate IT / SaaS Administration / Endpoint Management
Required skills
macOS and Windows endpoint support, SaaS administration, identity/MDM platforms, SLA and metrics management, knowledge base creation, mentorship
Preferred skills
IT governance, automation tooling, light scripting
Technologies
Rippling, Google Workspace, Slack, Notion, Linear, Smartsheet, Ramp, Verkada, Zapier, Jamf, Intune, Kandji
Responsibilities
Own end-user support queue (triage, resolution, escalation), manage device lifecycle (provisioning, imaging, decommissioning), build knowledge base and runbooks, mentor junior staff
Seniority
Senior, hands-on IC with leadership responsibilities