Duty Manager
Core
Supervising shifts and leading a diverse team to ensure operational excellence, staff training, and a fun, compliant atmosphere in a hospitality venue.
Role type
Shift Supervisor / Duty Manager
Builds
Shift operations, team training, customer experience
Domain
Hospitality / Bar & Restaurant
Required skills
shift supervision, staff training, team leadership, customer service, alcohol service compliance, cash handling, fast-paced multitasking
Preferred skills
cocktail knowledge, beverage ingredients knowledge
Technologies
SLACK, BEPOZ, Teams
Responsibilities
Oversee staff breaks, clock on/off procedures, and role assignments; Navigate communication platforms to keep the team connected; Handle RSA auditors and authorities to ensure compliance; Create a clean, fun atmosphere and teach the team perfect customer interactions.
Seniority
Individual Contributor, operational level