Technical Sales and Support
Core
Deliver high-level technical sales and service support to drive business growth by providing product solutions, troubleshooting, and strategic customer strategies.
Role type
Technical Application Sales & Support
Builds
Product solutions and alternatives for customers via branches, external sales, or direct engagement
Domain
Industrial solutions (bearings, power transmission, hydraulic/seal systems)
Deliverable
product features
Required skills
Bearings knowledge, Power Transmission products knowledge, Hydraulic systems knowledge, rotary seals knowledge, machined seals knowledge, product failure investigation, corrective service solutions, customer site surveys, safety and reliability analysis, efficiency gains analysis, cost-saving case studies, technical sales training, product training
Preferred skills
CAD systems, inventory platforms, MS Office suite
Responsibilities
Provide technical support and troubleshooting to customers and branch teams, Conduct product failure investigations and deliver corrective service solutions, Complete customer calls and branch visits across NSW and VIC, Build and maintain strong relationships with branch networks and business development teams, Develop and implement target/key customer strategies, Deliver product training and technical sales training to internal teams, Complete customer site surveys, Actively pursue and submit cost-saving case studies, Participate in trade shows and industry expos
Seniority
Mid-level, hands-on IC