Customer Service Representative
Core
Full-time Customer Service Representative handling inbound calls, emails, and online enquiries for a national secure destruction and sustainable solutions business.
Role type
Customer Service Representative
Builds
Customer support interactions and service updates for clients across Australia
Domain
Logistics and secure destruction services
Deliverable
client delivery
Required skills
problem-solving, CRM data entry, cross-functional collaboration, product knowledge, follow-up management, administrative support, team coordination, independent work, computer literacy
Responsibilities
Answering customer calls, emails and online enquiries; Helping customers with questions, requests and service updates; Logging customer requests and information into CRM system; Working with Operations and Logistics teams to keep services on track; Building positive relationships with customers; Supporting the Sales team with customer enquiries and call overflow; Following up on customer requests and ensuring nothing gets missed; Solving problems and finding practical solutions for customers; Keeping customer information accurate and up to date; Participating in team meetings, training and coaching; Assisting with general administration and team tasks as required