Customer Service Officer
Core
Proactively support commercial finance clients, resolve inquiries, and ensure satisfaction across Shift's financial products and services.
Role type
Customer Service Officer (Commercial Finance)
Builds
Customer support experience for SMEs using commercial finance offerings
Domain
Financial Services / SME Lending
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, organizational abilities, CRM platform familiarity, cross-functional collaboration
Responsibilities
Respond to customer inquiries across various channels, manage customer accounts and resolve issues, provide accurate product and account information, coordinate with internal departments (Collections, Finance, Credit, Operations), document interactions in CRM, support new customer onboarding
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