Application, Infastructure and Service Management, AVP
Core
Manage and support production of Charles River IMS systems for multiple clients, providing application administration, troubleshooting, and escalation services.
Role type
Senior IC application and infrastructure support lead
Builds
Hosted investment management SaaS platform
Domain
Financial services / Investment management technology
Required skills
Structured programming languages, SQL, relational database theory, software troubleshooting, third-party software research, environment sizing and configuration, observability tool assessment
Preferred skills
Trading Life Cycle knowledge, System Development Life Cycle knowledge, Azure migration experience, complex problem solving
Technologies
SQL, Azure, RAX, ON-Prem, Observability tools
Responsibilities
Diagnose software issues and recommend solutions, analyze problems and provide training, work closely with engineering/QA teams, identify and test workarounds for software deficiencies, research third-party software issues, manage special projects, handle sensitive customer issue situations, meet with product engineering to prioritize NFRs, act as entry point for new product introduction to SaaS infrastructure, package issues for escalation, conduct environment reviews for customers migrating to Azure
Seniority
Senior, hands-on IC with management-level thinking