Service Advisor
Core
Key link between customers and workshop operations for heavy vehicle service and repairs.
Role type
Service Advisor (Customer Service & Workshop Coordination)
Builds
Service and parts sales for heavy-duty trucks and engines
Domain
Heavy vehicle maintenance and commercial transport
Deliverable
product features
Required skills
Customer service, workshop booking coordination, quotation preparation, invoice administration, up-selling/cross-selling, mechanical aptitude, Microsoft Office
Preferred skills
Knowledge of Detroit Diesel, Western Star, or MAN products, Trade qualifications, Service Advising/Parts Interpreting qualifications
Responsibilities
Manage customer enquiries via phone, email and front counter; Confirm workshop bookings and maintain regular communication with customers regarding job progress; Prepare and follow up quotations in a timely manner; Process job openings, closures and invoice administration; Raise purchase orders and process customer payments; Monitor workshop schedules and maintain work-in-progress targets; Proactively identify up-selling and cross-selling opportunities for service, parts, oils and associated products; Coordinate effective resolutions to customer concerns and service issues